monday.com

UX/Technical Writing & Design

In addition to contributing content for the monday.com support page, I also collaborated with the design team to redesign the site. At the time, the company was undergoing a rebranding (from dapulse to monday.com), and the website was in need of many updates to reflect the change. I started with user personas and drafted some wireframes for the new page.

This is my original wireframe for the monday.com support page redesign.
This is my original wireframe for the monday.com support homepage redesign.

I worked with design team to ideate for the final concept. They then provided a high-fidelity prototype of the new design. From there, I edited the HTML, CSS, and microcopy in Zendesk.

Before
The old monday.com support homepage
The old monday.com support homepage
After
The new monday.com support homepage
The new monday.com support homepage

Since that initial redesign, I have maintained the code for the site and added more features to enhance the client experience. For example, I inserted a Simpo search bar using JavaScript, and updated the site to be more accessible and mobile-friendly overall. You can find the most up-to-date version of the site here.

A Few More Snapshots

Mobile Improvements
Before
The button for homepage is hidden in the main navigation
The homepage button is hidden in the main nav bar

After
The button for the homepage is now visible in the main nav bar
The homepage button is now visible in the main nav bar

Before
After
Microcopy Edit
Before
After

Support articles I wrote for monday.com

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